Get More From Managed Mobility Services in 2018

By: Jacqueline Lee - Leave a comment


Employee devices are now an everyday part of the workplace. According to Gartner, two out of three workers use personal mobile devices at work, while only 23 percent use corporate-issued devices1. Businesses must establish a strategy for how all devices — company-issued and employee-owned alike — connect to enterprise services and access enterprise data. Managed mobility services can create solutions personalized to the way your team members work best.

Wherever you are in your mobility solution journey, it’s important to evaluate the digital work services you’re offering to your team. You can start by examining your strategy from the mindset of an outside services provider.

How to Evaluate Managed Mobility Services

It’s important to evaluate your mobile work environment in terms device management, connectivity, security, collaboration and transparency. Consider these basic questions that a managed mobility services provider would use to examine your current strategy.

  • Device Management: Can an employee device join your network, with any operating system, and access services without having to be individually configured? Or are you currently managing different devices with multiple solutions?
  • Connectivity: Does your network perform well? Are connectivity issues between your branch offices or remote sites impeding your mobile strategy? Is the addition of Internet of Things devices requiring you to rethink enterprise connectivity?
  • Security: Is your solution offering the basics, including authentication, encryption for both data and devices, malware detection and remote lock and wipe? Do you really need to control the employee’s entire device, or do you just need to manage role-based access to your applications? Are your team members transferring files and accessing data in ways that are compliant with applicable regulations?
  • Collaboration: Does your current mobility solution integrate well with your data center services, remote cloud resources and legacy applications? Are you proactively improving your mobile applications catalog to help employees do their jobs better?
  • Transparency: Do you have visibility into what mobile devices have joined your network? Do you have visibility into network performance, so you can prevent problems before they start? Are you managing costs effectively?

Emerging Problem-Solvers

There is no mobility El Dorado, where you’ll arrive at the perfect mobility strategy and never have to rethink it. Your approach to mobility evolves as business changes and as technologies advance. Don’t hesitate to look into emerging technologies that can help you tackle mobility challenges. Managed mobility services providers can help you to approach new technology adoption in cost-effective ways.

Using software-defined networking (SDN) for network management and virtualizing your network functions can significantly boost performance while helping you get more capacity with less capital investment. Start with SD-WAN as a use case for improving branch and remote site connectivity. This way, you can see the potential for SDN in action without making the transition in one big expensive step.

Remember that the most important problem-solver is you. IT departments invest a lot of time in collecting user satisfaction data around things like service desk performance and ticket resolution. Make it your resolution in 2018 to spend more time talking to your users and finding out how well your mobility services are working for them. Use what you learn to improve your digital workplace services in the new year and beyond.


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About The Author

Jacqueline Lee

Freelance Writer

Jacqueline Lee specializes in business and technology writing, drawing on over 10 years of experience in business, management and entrepreneurship. Currently, she blogs for HireVue and IBM, and her work on behalf of client brands has appeared in Huffington Post, Forbes, Entrepreneur and Inc. Magazine. In addition to writing, Jackie works as a social media... Read More