How to Choose the Right MSSP to Manage Security Protection

By: Esther Shein - Leave a comment


Hardly a week goes by without news of another breach or cyberattack, making the need for security protection more pressing than ever. With a shortage of cybersecurity professionals, organizations often find themselves without the time and resources they need during a crisis. Turning to managed security service providers (MSSPs) can offer businesses the tools they need to keep pace with the latest attacks.

The average total cost of a data breach decreased from $4 million in 2016 to $3.62 million this year, according to a study by the Ponemon Institute. However, despite the cost decline, the need for comprehensive security protection remains compelling: The 419 companies surveyed report experiencing larger breaches. The average size of the data breaches among the 2017 respondents increased 1.8 percent.

Enterprises that opt to work with MSSPs must evaluate if their provider is equipped to offer the highest levels of security protection. Enterprise security is no longer limited to the network perimeter. MSSPs protect customer information and business data from unauthorized access while allowing users the flexibility to use their devices and apps anywhere.

Determine the Coverage You Need

Before you select an MSSP, make sure to assess your security requirements and understand the compliance measures you’re bound to. Some MSSPs specialize in niche technology and are equipped with expert staff in those areas to provide the particular coverage you need. An effective MSSP will take a holistic approach to security protection that incorporates technology, management and adaptability.

Do Your Research

While it seems elementary, organizations often don’t ask potential providers for references. However, this step will help you determine if a provider has a track record of maintaining customers for years. When evaluating potential MSSPs, it’s useful to review analyst reports that compare the provider with its competitors and offer an unbiased assessment of its services and expertise. You should also determine if the MSSP has experience in your vertical industry and offers 24/7 monitoring.

With the threat landscape and regulatory environment constantly changing, it’s important to select a flexible provider that offers services that can keep you ahead of threats. An effective MSSP will offer multiple service levels and will let you mix and match services to meet your budget and protection requirements.

Negotiate the Terms

When you have settled on a managed services provider that’s right for you, consider your negotiation as a partnership. Make sure to incorporate language on measurable deliverables and service-level agreements on both sides. You should also ensure that there are mechanisms in place for dispute resolution and detail the terms for termination clearly. Typically, a no-fault termination is 30 days and contains a reasonable notice period on the final costs.

A highly informed, trained and proactive managed security expert will help to keep your organization safe and offer the peace of mind that your data is protected.

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About The Author

Esther Shein

Freelance Writer

Esther Shein is a freelance writer and editor specializing in technology, business and education. Her work has appeared in several online and print publications, including Inc., Computerworld, NetworkComputing, InformationWeek, BYTE, CIO, and The Boston Globe. She has written thought leadership whitepapers, customer case studies and marketing materials in addition to news and feature articles.... Read More