To Manage Hybrid Cloud, Every CTO’s Tech Wish List Should Include IT-as-a-Service

By: Becky Lawlor - Leave a comment


If you’re making your tech wish list for 2017 (and checking it twice), now’s the time to check whether you’ve added migrating to an IT-as-a-service (ITaaS) model as one of those wishes. This is especially true if, like most organizations, you have a hybrid cloud environment — with a mix of public and private cloud, as well as on-premises solutions.

The reasons for adding an ITaaS model to your IT priorities for 2017 are numerous, the biggest being how an ITaaS model improves the overall management of a hybrid environment. As an IBM survey confirms, organizations that can manage their hybrid environment in an integrated, cohesive fashion, with better visibility and control, see the greatest benefit from hybrid cloud — including the ability to launch new digital services and expand into new markets.

Yet, the reality is that most enterprises do not have the capabilities that an integrated hybrid cloud management demands.

With its service-oriented approach, an ITaaS model allows organizations to pivot to more business-centric IT services for better visibility and manageability of a hybrid cloud environment. IT becomes more customer-oriented, concerned with delivering IT services that drive revenue and innovation, which in turn gives IT more control in working with business users to select, support and charge for their maintenance and support.

ITaaS Is a Tech Wish List Must

Implementing an ITaaS model goes beyond simply driving service consumption from business departments. When done so effectively, ITaaS allows organizations to optimize their hybrid cloud environment, delivering an enormous amount of value to the business. This includes:

  • Improving cost transparency.
  • Providing better visibility and control of IT infrastructure.
  • Streamlining the provisioning, governing and managing of IT services.
  • Realizing opportunities for innovation and new revenue streams.

Organizational Growth in 2017

As the new year approaches, IT can count on one certainty: the further expansion of cloud services. Business units will continue to turn to cloud applications to improve productivity, innovation and convenience, but unless it’s convenient to do so, many will purchase and deploy cloud solutions without IT’s involvement.

By shifting to a ITaaS model, IT can better serve business units and gain more visibility and control by replicating the self-service, agile, public cloud environment. This will require IT to shift from simply supporting business unit’s IT requirements to actively supporting them, including taking a functional role in understanding what the business needs to drive new revenue.

Self-serve catalogs, which compile internal and external IT services for business users to select from, allow IT to better control security and reliability, but still provide a consumer-first approach. Users can select not only the types of applications, but their level of consumption as well, paying only for what they need. IT becomes the preferred provider for cloud and other IT services, which in turn simplifies the process of procuring, governing and managing IT services, end to end.

A New Year, A New Transformation

As the year wraps up, it’s time to set priorities for next quarter. Transforming your IT to an ITaaS model should be high on your tech wish list if you want to get the most from your hybrid cloud environment, reduce complexity and prove IT’s value to the organization. Moving to ITaaS is a cultural and operational mind shift, but making the leap will allow IT to become more agile and innovative — with the faster development of new applications that drive revenue and create a competitive advantage. Who doesn’t want that?

Topics: , , ,

About The Author

Becky Lawlor

Freelance Writer

Becky Lawlor is a freelance technology writer. She develops and writes content on topics such as mobility, cloud services, unified communications, managed services and more.